Creative Document Specialist

Role summary/purpose of job

Our Creative Document Specialists have a vital role to play; tasked with delivering outstanding client service and supporting the firm’s 27 network offices and seven legal practice groups worldwide. We’re looking for people who can demonstrate a keen eye for detail and meticulous attention to in-house brand.

Creative Document Specialist roles demand a high level of technical skill and creativity in Microsoft Office (particularly PowerPoint) and Adobe Creative Suite. You will need the ability to learn quickly, multi-task effectively and meet strict deadlines and time pressures while maintaining quality of production and a high level of customer service.

This is an opportunity to improve your presentation, design and art-working skills, while providing exceptional support for our lawyers and local business services teams every day.

Key responsibilities and deliverables

Document production

Produce all work to the highest standards of accuracy within strict deadlines, including

• Creating, formatting and updating a wide range of presentations, training guides, posters and other collateral, adhering to house style and utilising the appropriate templates and tools to ensure efficiency, accuracy and consistency.

• Converting documents across various packages into house style using firm templates.

• Troubleshooting textual, graphic and printing issues across all packages.

• Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.

• Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.

• Adhering to working practices for the function.

• Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.

• You will need a solid understanding of our corporate branding and will support the creative supervisor to ensure that the creative output of the service is aligned with the firm’s brand strategy through:

• maintaining close relationships with the firm’s in-house design studio and colleagues to keep up to date with current branding;

• remaining informed of all latest templates and guidelines in use;

• making informed judgments over new briefs which are not brand compliant; escalating where appropriate to the creative supervisor or personally liaising with requestors to negotiate a satisfactory course of action; and

• maintaining professionalism while defending the brand and proposing appropriate, professional standard solutions.

Team support and development

• Proactively providing support to other Document Specialists across the global network to ensure that peaks and troughs of demand are managed.

• Promoting effective work practices.

• Supporting team quality check processes as well as checking own work.

Key requirements

Must have previous art-working and design experience in digital and print using both MS Office and Adobe CC. Must possess the confidence and motivation to challenge and improve the way that work is done.

Technical Skills:

• Advanced level of skill in MS PowerPoint

• Intermediate level of skill in other MS Office packages (Word, Excel and Outlook).

• Intermediate experience of creative packages in Adobe Creative Suite.

• Strong communication skills both written and oral.

• The ability to plan and prioritise workload, work fast and accurately and meet deadlines under pressure.

• Brand awareness with an ability to discuss and clarify briefs.

• Experience of working in a high pressure, fast paced corporate environment.

• Strong attention to detail.

• Proven problem solving and troubleshooting skills.

Personal skills and attributes:

• Proven ability to work well in teams and with stakeholders at every level.

• Proven resilience and the ability to remain calm under pressure.

• An inherent drive for professional and personal development.

• A positive and enthusiastic attitude with a flexible and proactive approach.

• Proven independence and maturity in decision making.

• Excellent customer service skills.

• Experience of working in an environment with a focus on continuous improvement.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK in the role in question and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only if and when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of relevant factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.