HR Systems Analyst

Overview of the Firm and Function

Freshfields is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it matters most, wherever in the world that may be. We deliver seamless service across borders, cultures and languages, and the Freshfields Raleigh office is central to this vision.

Our people make our firm – we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally – we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do – we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

The HR Function delivers all HR services across the firm and works closely with all Practice Groups and Business Services to deliver against our core global people strategy and key priorities of providing a culture we care about; outstanding career development; an inclusive working environment; and a rewarding deal for all. We promote a culture of continuous improvement and embrace innovative ways of working to ensure we keep pace and remain competitive within the rapidly evolving market we operate within. We aim to deliver an exceptional and consistent Freshfields people experience.

The HR operations teams are central to supporting our people and enabling our people priorities.

Role summary/purpose of Job

The HR Systems Analyst is a functional subject matter expert supporting multiple HR functions.

The role provides system support for HRIS applications and delivery of excellent customer service to colleagues.  The role works in a global team environment to analyze business processes and configure new HR systems functionality and provides regional-specific expertise when needed.

This role requires knowledge of HR processes and the ability to evaluate HRIS applications to ensure compliance with state and federal laws, rules, regulations, policies and procedures.  It also requires a high comfort level with senior stakeholder interactions; the ability to anticipate future needs; and a high degree of workload ownership.

Key responsibilities and deliverables

• Acts as the subject matter expert on HR system processes and data flows
• Provide centralized U.S. support for HRIS applications by researching and resolving user inquiries, troubleshooting system issues, and recommending solutions or alternative approaches.
• Participates as a member global HRIS team to evaluate, build, test, and implement system configuration changes.
• Manage data correction and update requests, resolve system defects, and maintain user access/security protocols.
• Track and document customer inquiries, resolutions, and system changes; escalate complex issues as needed.
• Provides guidance to end-users. Design and deliver training sessions and materials for HR users to promote effective system usage.
• Conduct system testing for new features and updates, maintain test logs, and incorporate lessons learned from production incidents.
• Audits business processes and task completion, in order to identify and resolve any system issues
• Analyze existing business processes and recommend improvements to enhance operational efficiency, data quality, and compliance.
• Support Workday release management and continuous improvement initiatives by gathering requirements, assisting with solution design, and facilitating communication and training.
• Provide system support during key HR processes such as merit reviews and performance cycles.
• Assist with the transition and deployment of new HR systems and tools into business-as-usual operations.
• Participate in bi-annual Workday releases by researching new features, conducting testing, and communicating updates to HR teams.

Key requirements (Communication/skills/experience)

Essential

• Proven experience with Workday or similar cloud-based HRIS
• Strong analytical and problem-solving skills
• Ability to work effectively in a global, cross-functional team environment
• Strong written and oral communication skills with the ability to listen, clarify and share information with both technology colleagues and end-users
• Demonstrated ability to engage stakeholders effectively to align HR systems with organizational goals

Desirable

• Experience using AI tools in an enterprise environment
• Previous experience on a team using the agile method
• Previous experience in a HR role and knowledge of HR processes and functions
• Previous experience using other cloud business systems
• Experience implementing cloud HR systems such as Workday
• Experience of working in professional services / legal sector

EEO Statement
Freshfields US LLP is proud to be an equal employment employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.

Disability Accommodation for Applicants to Freshfields US LLP
Freshfields US LLP is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at BusinessServicesRecruitment@Freshfields.com , or you can send your resume to BusinessServicesRecruitment@Freshfields.com , or you can call us at +1-212-277-4000.