(Senior) HR Assistant

Role summary/purpose of job

Reporting to the HR Operations Manager, the HR Assistant operates as the ‘front line contact’ of the HR Services team and is the first point of contact for all HR related queries from the business. With additional guidance and support from the Senior HR Assistants, they are responsible for the provision of administrative support, covering all aspects of the employment lifecycle.

Key responsibilities and deliverables

• Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service.  Ensuring that correct and timely advice is provided and escalates issues where appropriate
• Providing transactional processing and administration for all main HR processes including recruitment, on-boarding, pre-employment checks, appraisals, performance management, salary and bonus review, secondments, leavers, retirements, maternity/new parent leave, work experience, long service awards and renewal of fixed term contracts
• Providing standard external correspondence which may include, references mortgage/rental applications and business visa letter
• Updating documents in response to new legislation or policy changes
• Actively participate in regular team meetings to ensure information is shared
• Involvement in HR projects
• Administration support for the Firm’s graduate programme
• Updating and maintaining accurate information on the firm’s HR System (Workday)
• Building and maintaining effective relationships with the other members of the HR team
• Actively participating in process improvement discussions, identifying, and communicating opportunities to improve the way that work is done, and implementing necessary changes

Key requirements (Communication/skills/experience)

Essential

• Customer service experience within a professional or commercial environment
• Clear and concise written and oral communication skills, with an excellent telephone manner
• Ability to build working relationships with a range of people at all levels
• Excellent organisational and time management skills with the ability to manage tasks efficiently and with a high attention to detail
• Focus on finding the right solutions and problem solving
• Positive attitude with strong team skills, sharing knowledge, collaborating with, and supporting colleagues
• Commitment to the highest level of integrity
• High level of PC/database skills, including MS Office and Excel
• Proficient English language skills

Desirable

• An understanding of working across cultural boundaries
• Previous experience of Workday or other HR database preferable but not essential
• Fluent written and oral skills in German, Spanish and/or French languages would be advantageous